Student Grievance Rights
When a student requests disability-related services, the student’s disability is verified by the DSPS professional, according to state-mandated criteria. If the student is deemed not eligible for services and wishes to appeal this decision, he/she may file a complaint through the District’s Harassment and Discrimination Complaint Procedures. Concurrently, the College 504/ADA Coordinator will review the case and make an interim decision pending resolution through the District procedure.
If a student is denied academic accommodations or the use of auxiliary aids by an instructor and wishes to appeal, she/he should contact the DSPS professional who will schedule a meeting with the instructor to discuss and resolve the issue. The student may invite the DSPS professional (i.e., a DSPS Coordinator, Counselor, Instructor, Acquired Brain Injury ((ABI) Specialist, Learning Disability (LD) Specialist etc.) to attend this meeting.
In the case where an unresolved issue becomes a dispute (i.e., an issue that is not resolved informally between the student and the instructor with the assistance of the DSPS professional), the student may file a complaint through the District’s Harassment and Discrimination Complaint Procedures. Concurrently, the College 504/ADA Coordinator or designee will review the case and make an interim decision pending resolution through the District procedure. Until a decision is made, the accommodation must be provided.
The Mission of College of Alameda is to serve the educational needs of its diverse
community by providing comprehensive and flexible programs and resources that
empower students to achieve their goals.